General Conditions:

By contracting the services of WinePorter, a brand of Empresa Bom Porteiro Sociedade Comércio e Distribuição ao Domicílio Lda, legal entity no. 514290242, with registered office at R. Prof. Henrique de Barros, 5, 2685-339 Prior-Velho, and share capital of €5,000 (five thousand euros), hereinafter referred to as “WinePorter,” the shipper, on their own behalf and on behalf of all other parties interested in the transport, accepts these GENERAL CONDITIONS, which shall apply in all circumstances, even if the shipper has not signed the Transport Guide/Waybill to which they are attached, unless expressly replaced by a written document signed by a WinePorter representative with legal authority to do so.
For matters not covered by these GENERAL CONDITIONS, international conventions and national legislation on goods transport shall apply.

1. SHIPPER’S OBLIGATIONS
Without prejudice to other obligations arising from the law, these GENERAL CONDITIONS, or other relevant documents, the shipper’s obligations include:

  1. Correctly, legibly, clearly, precisely, and completely filling out and signing the Transport Guide/Waybill, including the description of the nature, potential hazard, quality, and quantity of the goods, as well as the correct identification of the recipient’s name and address, collected during pre-contractual steps;

  2. Preparing the shipment in secure facilities by trusted employees and taking measures against unauthorized interference during preparation, storage, and transport immediately prior to delivery to WinePorter;

  3. Not delivering to WinePorter, for transport, any items referred to in Section 2 of these GENERAL CONDITIONS, under penalty of liability for damages caused;

  4. Ensuring the truthfulness and completeness of all information provided, as well as compliance with any restrictions, formalities, or customs fees for the entry of goods into the destination country to enable delivery under the agreed terms.

2. TRANSPORT RESTRICTIONS
WinePorter does not accept for transport goods excluded or subject to special requirements or conditions under national or international regulations, including ICAO (International Civil Aviation Organisation), IATA (International Air Transport Association), ADR (European Road Transport Regulation on Dangerous Goods), and RPE (National Regulation on Transport of Dangerous Goods by Road).
By way of example only, the shipper guarantees that shipments do not include banknotes, negotiable securities, coins, jewelry, metals, stones, or other precious items, artworks of undeclared value/nature, fireworks, weapons, ammunition, explosives, fuels, narcotics, or illegal drugs.
The shipper shall be solely liable for damages caused to WinePorter or third parties by shipping excluded items.
In case of doubt about excluded goods, the shipper must consult WinePorter at info@oporteiro.pt and await written confirmation before shipping.

3. PACKAGING
The shipper must carefully package and label goods to avoid damage to WinePorter, third parties, and the goods themselves during normal transport risks (e.g., repeated handling during loading/unloading).
Packaging must be sealed, durable, and suitable for the contents.
Non-compliance renders the shipper liable for damage to goods and losses incurred by WinePorter or third parties.
Upon request, WinePorter may provide suitable packaging under agreed conditions.
The shipper accepts that packages may be inspected physically (via opening) or via specialized equipment by WinePorter or authorities (e.g., customs).

4. CUSTOMS FORMALITIES
The shipper acknowledges that all international shipments undergo customs clearance before delivery.
If customs clearance is required, WinePorter will notify the shipper of customs holds or similar issues. A track & trace screenshot indicating the hold suffices as proof. WinePorter cannot be held liable for missing official customs documents regarding clearance issues.
If requested in writing, WinePorter will perform customs clearance solely on the shipper’s behalf and account.
The shipper is responsible for providing accurate customs documents, paying fees/taxes, and complying with import/export laws. False/incomplete information renders the shipper liable for WinePorter’s losses, including legal actions.
WinePorter’s assistance with customs formalities is always at the shipper’s risk and expense.
If delivery fails due to non-WinePorter customs issues, goods will be returned to WinePorter’s facilities, with proof via track & trace.

5. WEIGHT AND DIMENSIONS
WinePorter will not accept packages exceeding 30 kg or 3 linear meters (calculated as: 2×height + 2×width + length = 3 meters).
WinePorter reserves the right to adjust weight/volume discrepancies.

6. DELIVERY CONDITIONS
Services include delivery to the recipient’s address unless size/weight requires ground-floor delivery.
WinePorter may use its own or third-party transport, routes, and methods at its discretion.
If the recipient is absent, a delivery attempt notice will be left, and the parcel stored at a ParcelShop for 5 business days. After this period, undelivered parcels are returned to WinePorter.
Additional fees apply for:
a) Second delivery attempts;
b) Post-contract address changes;
c) Remote area shipments;
d) Deliveries to large retailers.
The shipper is solely responsible for missing/incorrect shipping documents.

7. CARRIER LIABILITY
Liability is limited to direct loss under national/international law. Where no legal limits apply:

  • Liability is capped at €8 per kg of damaged/missing goods, max €250 per shipment.

  • Indirect damages (e.g., lost profits) are excluded.
    Only one claim per shipment is permitted.
    Shippers declaring higher value must request expanded liability coverage (minimum €10 per service).

8. LIABILITY EXCLUSIONS
WinePorter is not liable for loss/damage/delay caused by:

  • Incorrect/incomplete addresses or waybills;

  • Poor packaging;

  • Shipper’s breach of these GENERAL CONDITIONS;

  • Transport of excluded items (even if accepted by mistake);

  • War, terrorism, strikes, natural disasters, nuclear incidents, customs delays, or third-party carrier failures.

9. DELIVERY FAILURE & RETURN
If delivery is impossible due to non-WinePorter factors, the shipper must provide disposal instructions within 5 days of notification.
No refunds apply for:

  1. Incorrect/unreachable addresses;

  2. Closed business addresses;

  3. Recipient refusal to accept/sign;

  4. Customs clearance failure (Section 4);

  5. Hazardous goods;

  6. Prohibited items;

  7. Recipient refusal to pay;

  8. Improper packaging;

  9. Damaged contents.
    The shipper bears return/redispatch/storage costs.

10. CLAIMS
WinePorter accepts shipments as-is, assuming no knowledge of hidden defects. Damaged/violated packaging at receipt is rejected.
Recipients must note damages on the waybill upon delivery.
Claims must be submitted in writing within 8 days of delivery and after freight payment.
No claims accepted for intact packaging.
The claimant must prove damages occurred during WinePorter’s custody.
Signing the Transport Guide/Waybill constitutes acceptance of these terms.

11. FEES & PAYMENT
The shipper must pay transport fees + VAT under current tariffs or agreed terms.
Payment is due upon shipment unless otherwise agreed.
Accepted methods: bank transfer, credit/debit card.
Import duties/taxes are the shipper’s responsibility.

12. REFUNDS
Refunds apply only if non-delivery/damage is due to WinePorter’s willful misconduct/negligence (excluding external factors).

13. PERSONAL DATA PROCESSING
Per WinePorter’s Privacy Policy (https://wineporter.com/privacy-policy/):

  • Pre-contractual emails are shared internally only with administrative staff.

  • Transport companies receive only necessary delivery data.

  • Emails are deleted after delivery confirmation or loss resolution.

  • Billing data is pseudonymized, encrypted, and retained for 10+ years.

  • Waybills are stored in locked cabinets per legal requirements.

14. SEVERABILITY
If any clause is invalid, the remainder remains enforceable.

15. AT CODES: GOODS IN CIRCULATION
The shipper must comply with VAT rules (Decree-Law 147/2003, amended by Decree-Law 28/2019).
Businesses with €100,000+ annual turnover must include a unique AT code per shipment.
WinePorter cannot validate compliance and is not liable for fines due to shipper non-compliance. The shipper indemnifies WinePorter for penalties incurred.

16. APPLICABLE LAW & JURISDICTION
Portuguese law and jurisdiction (Lisbon courts) apply to international disputes.
Consumers may also recourse to:
Lisbon Consumer Dispute Arbitration Center
Address: Rua dos Douradores 108, 2.º-3.º, 1100-207 Lisboa
Phone: +351 21 880 7030 | Fax: +351 21 880 7038

Privacy Policy
WinePorter commits to protecting personal data under applicable law. Data is collected for billing and customer management.
Clients must read this policy; non-agreement precludes service provision.

Collected Data:

  • Full name, address, email, phone, birthdate, tax ID, bank/payment details.

  • Documents may be archived with client consent.

Data Use Authorization
Clients authorize WinePorter to use data for service provision and transaction processing.

Security & Retention

  • Data is secured via physical/electronic measures.

  • Shared only with transport partners as necessary.

  • Emails deleted post-delivery or loss resolution.

  • Billing data retained for 10+ years, pseudonymized and encrypted.

Disclosure
Data may be disclosed to authorities if legally required.

Client Communication
WinePorter may contact clients via provided details for payment/delivery updates.

Access & Correction
Clients may exercise data rights (access, correction, deletion) via info@oporteiro.pt.

Data Controller
WinePorter
R. Prof. Henrique de Barros 5, 2685-339 Prior-Velho
Phone: +351 21 862 1570 | Email: info@oporteiro.pt